Can you guess what..
Showing posts with label positive experiences. Show all posts
Showing posts with label positive experiences. Show all posts
What is wrong with this picture
I had to rent a car the other day, it was a PT Cruiser. Not a bad car, but I was a little disappointed, it was missing 1 thing...
Can you guess what..
Can you guess what..
The Biggest Secret for Business Success..
DON'T LIE.
Seems simple I know, but I caught a company, a rather large company in fact breaking the rule.
Yesterday gas prices made a hefty jump (well, atleast in Kingston they did). I was at a red light when my gas light came on (I think I need to reread the chapter on planning, but anyways). Luckily the corner I was at had 4 gas stations on it. 2 of which said 81.9. The other two said 76.4. Well, I may not be good at planning, but I'm not stupid. So I cut across the two lanes of traffic, almost hit a car and turned into Petro Canada as it said 76.4 on the sign. When I got out, the meter said 81.9 though. So I went inside and asked if I would still get the lower price because that's what the sign said. The cashier said no, that he was in the process of changing it. I said I understand, but in the meantime, it would be false advertising and they should honour the lower price until the sign is changed. He said no. Petro Canada LIED! He then pointed me across the street to the other one still reading 76.4. So I left (and will never return) and went across to the Sunoco where they did honour the lower price.
You know the sad thing? When I left the Sunoco, Petro Canada still hadn't changed their sign.
Seems simple I know, but I caught a company, a rather large company in fact breaking the rule.
Yesterday gas prices made a hefty jump (well, atleast in Kingston they did). I was at a red light when my gas light came on (I think I need to reread the chapter on planning, but anyways). Luckily the corner I was at had 4 gas stations on it. 2 of which said 81.9. The other two said 76.4. Well, I may not be good at planning, but I'm not stupid. So I cut across the two lanes of traffic, almost hit a car and turned into Petro Canada as it said 76.4 on the sign. When I got out, the meter said 81.9 though. So I went inside and asked if I would still get the lower price because that's what the sign said. The cashier said no, that he was in the process of changing it. I said I understand, but in the meantime, it would be false advertising and they should honour the lower price until the sign is changed. He said no. Petro Canada LIED! He then pointed me across the street to the other one still reading 76.4. So I left (and will never return) and went across to the Sunoco where they did honour the lower price.
You know the sad thing? When I left the Sunoco, Petro Canada still hadn't changed their sign.
Behind the Barricades
I felt as though I was rushing the castle, jumping the moat and scaling the massive walls amidst flying arrows and boiling oil in an attempt to get to the fair maiden trapped in the tower.
I had to call an airline "customer service" line last night for our upcoming trip to Turkey, and found myself battling endless loops of automated responses, setting up digital voice ID's for my account, verifying passwords, giving up and returning no less than three different times. By the time I did figure out how to get behind the barricades and speak to a real live person, she was so very kind and helpful, eager to assist however she could, and it was a surprisingly positive experience.
Why they have to make it so difficult for me to get to that positive experience is beyond me. Had this not been a necessary question I needed answered, I would have long given up on trying to get through the barriers, and would never have had the positive part of the experience.
In your business, are there barricades that your customers have to surpass before they get the positive experience you work so hard to provide?
I had to call an airline "customer service" line last night for our upcoming trip to Turkey, and found myself battling endless loops of automated responses, setting up digital voice ID's for my account, verifying passwords, giving up and returning no less than three different times. By the time I did figure out how to get behind the barricades and speak to a real live person, she was so very kind and helpful, eager to assist however she could, and it was a surprisingly positive experience.
Why they have to make it so difficult for me to get to that positive experience is beyond me. Had this not been a necessary question I needed answered, I would have long given up on trying to get through the barriers, and would never have had the positive part of the experience.
In your business, are there barricades that your customers have to surpass before they get the positive experience you work so hard to provide?
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