Staff or customers? This is definitely a tough question for business owners. Without staff you can't get as much done, without customers there's no point in getting stuff done.
The other day a local tourist destination said to me that their staff was more important than me - the customer. They didn't say it out loud or directly, but rather in actions. The 3 closest parking spots were all reserved for staff, directors. Customers need to park further away. We're obviously not as important in their mind. But without a customer, would they be a destination?
1 comment:
The answer is that both staff and customers are the most important. Trying to make it either/or is just too simple. The real question is how to balance the needs of staff and customers so that everyone wins?
Post a Comment