Kelowna a Success!

Last week Matt and I took the trip out west to train a bunch of young professionals on building an efficient and successful team. The challenge was called 'Assembling Success'. Now, we've done this exercise all over the world to over 150 people and this one had them all beat!

Without giving away all our trade secrets, the objective is loosely around trying to make as many products in the allotted amount of time. Typically we see anywhere from 1-10. I think the count on this team... over 30 (before the stealing rampage began that is).

I'm not sure why this team was more effective, but they sure assembled a successful team! Good work!












PS. Check out our new website - www.igniteyoursmallbiz.ca.

Not just a book anymore!

Ok, so we never were just a book, but now our website shows that. IGNITE Consulting now has a website with just a page about the book (Trucker Management for those that don't have a copy yet). It provides information on our training, speaking engagements and who we are. So have a peek - let us know what you think - www.igniteyoursmallbiz.com.

On another note, Matt and I are off to Kelowna tomorrow to do another training session for JCI called Assembling Success. Next week we'll post some pictures. In the meantime, we're still looking for training opportunities, so if you know of any let us know!

Hotel California Complex

So our International readers may not get this, but the Canadian readers sure will. The Eagles had a successful song called Hotel California. The last line is 'You can check-out any time you like, But you can never leave!'. Last week in Atantla I had that exact experience, and it made me think that first impressions are not the only important thing - last impressions are equally important.

As I was trying to check out of the hotel (which otherwise was exceptional), the line-up was out the door and the staff all seemed very panicked with the large crowds. Checking out took over 1/2 hr - which is the last contact I had with them and leaves a little bit of a sour taste in my mouth when I mention their name to anyone.

Then again, at the airport our flight experienced a 1 hour delay in the airport and then another hour and half delay once we boarded. Now, we can't exactly blame them for the weather (although some people tried), but there were still things they could have done better so that I wasn't so frustrated:

• more frequent updates on the situation
• food & beverage service
• de-board until ready for departure
• music or movies

Maybe the Hotel California complex is part of their tourism strategy, but I don't know if it's a good one. Lasting impressions are a combination of first and LAST impressions. What impression are you leaving your customers with?