The next leg of the Trucker Management World Tour brings us now to Cork, Ireland. We had a very enthusiastic group of about 40 young professionals at our training this morning - pictures to be posted very soon!
We have talked in previous posts about the "Hotel California Complex", where your last impression about a place or business is as important as the first, and no matter how good of an experience you had, it can all be overshadowed by one bad experience at the end. We experienced this yesterday in leaving Glasgow. Adding significant stress and trouble to our very gracious and understanding hosts, we raced off to the Glasgow airport before heading to Edinburgh for our flight, in an attempt to leave a few heavy bags behind for a few days until we return to Glasgow to fly home.
After a skillful exhibition of driving to get us there quickly, we raced inside, found the "left baggage" office, and headed inside. We were met with "Left baggage? We don't have any today - the machine is down.". End of story. No alternatives offered, no compassion shown. The automated payment machine was broken, and the airport had no contingency plan in place for something that should have an easy alternative. The courageous efforts of our hosts were all for nothing.
Fortunately, we had another option (stashing them in Edinburgh instead of Glasgow), but imagine if we didn't have another choice? Halfway around the world, and forced to carry heavy luggage about to places we didn't need it.
Fortunately, Glasgow has one more chance to make it up to us (the rest of our experiences there have been fantastic) when we return to head home. In your business, you won't always get a second chance to make a last impression, so make sure they are all positive ones!
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