Little Things, Big Difference

In Ottawa yesterday I saw another few examples of businesses doing small, easy things that made a big difference.

When we arrived at the hotel we were staying at, one I had been to before, I noticed a New Zealand flag flying outside, next to the Canadian ones over the entrance. I thought maybe the owners were from New Zealand, and proudly flying their colours. When we got inside, we discovered that in fact the New Zealand Rifle Team were headquartered there, in town for some sort of competition. Imagine travelling around the world, and being greeted with your flag outside your hotel! Talk about being exceptional in your business!!

The second example was at the restaurant we had dinner at last night. Shortly after we ordered, the waiter came over to inform the two people I was with that they had run out of the type of bun they ordered for their burgers, and to find out what other option they wanted. Within a few minutes of that, the manager was at our table to give them a coupon for a free shake. Not a big thing, but impressive that they were so eager to compensate for something we hadn't even given a second thought to as a problem.

Some more examples of easy, simple ways to be exceptional in your business, and in the experiences you create for your customers. What little things are you doing in your business to be exceptional??